ArrivalsAll our spa appointments are carefully planned to accommodate every client. In a spirit of mutual respect, we kindly ask that you arrive on time. For the most relaxing experience, we encourage you to arrive one hour prior to your appointment to enjoy our treatments. Late arrivals will be finished within the scheduled treatment time at full cost.
CancellationsPlease allow at least five hours' notice for cancellation or rescheduling of treatments. No-shows will be charged 50 percent of the treatment cost.Please complete our consultation form and inform us of any allergies or injuries that may make the treatment you have chosen unsuitable. We will be happy to advise you about safer alternatives.
Jewelry & ValueWe recommend that you arrive at the spa without jewelry. Management accepts no responsibility for the loss of valuables brought onto the spa premises.
PregnancyWe offer a menu of specially-designed treatments for expectant mothers. Please allow us to assist you in selecting suitable treatments for this special time.
Children's PolicyChildren under age 16 are permitted in the spa, however aparent or guardian must accompany children under 16 for the duration of their visit.
Spa AmenitiesUpon arrival, our guests are provided with a bathrobe, sandals and a locker for clothing and personal belongings. You will also find soft cotton towels throughout the spa. Additional spa amenities, such as deodorant, mouthwash, and hair styling products are available in our locker areas. Discreet, disposable underwear is provided for total body treatments.
Spa FacilitiesOur spa is open daily, from 9 am-7pm. The cost for access is $49 plus 16% tax for Solmar Hotels & Resorts guests.Facilities include a seawater pool, Jacuzzi, steam room and relaxation areas. We will always attempt to accommodate in-house guests that require a treatment outside of these hours for an additional fee. Our spa environment is one of tranquility and relaxation, so please do not use mobile phones or smoke. We recommend scheduling in advance to ensure availability and preferred appointment times.
GroupsPre-booking a minimum of seven days in advance is necessary for group treatments. Four or more guests are considered a group. Cancellations must be made a minimum of four days prior to appointments. Cancellations made within 96 hours of treatments or no arrival on the day will incur full cancellation charges. Credit cards are required to guarantee treatment bookings. Full payment for group bookings must be made upon confirmation of booking. Please arrive 30 minutes prior to scheduled appointments. Late arrivals will be finished within the scheduled treatment time at full cost.
Prices & TaxSpa services and home care products are subject to 16% tax. Prices are in US dollars and are subject to change without notice. We accept VISA and Master Card. We do not accept cash. We do not offer cash refunds. Refunds will be issued as hotel credit only.
PLAYA GRANDE SPA HOURSOpen daily 9 am-7 pm
Phone 145-7575 Ext. 74200, 74202, 74212